Extremely arrogant behavior of the telephone opera...

Extremely arrogant behavior of the telephone operator. "In principle, no calls are forwarded, and all requests must be made in writing, since all employees are so busy that they do not have time to make phone calls." Take me then sometimes wonder when the poor staff then have time to read the mails and answer ;-) The trick - a certain employee has sought me and asked for a call .... Well who wants to work with such a company together?