Jeffrey Slusarz

Review of Hôtel des Voyageurs Lausanne

We booked a stay for a trip to attend the world cu...

We booked a stay for a trip to attend the world cup of hockey in Lausanne in May 2020. The only available rooms were under a non refundable rate which we accepted since we fully intended to go to the hockey tournament. The tournament was cancelled due to Covid-19 as was all travel from the US to Switzerland. We contacted the hotel and requested a refund due to the world circumstances which were beyond anyones control. The hotel was very firm that we would not receive a refund due to the purchased rate. They offered a year extension to use our reservation. We were only planning to go to Lausanne for the hockey tournament. I feel this hotel is putting its profits above the circumstances around Covid-19. Even with the complete shutdown of travel to Switzerland they are inflexible on giving us a refund.