I put a claim with Wendy Donnelly, Liability Claim...

I put a claim with Wendy Donnelly, Liability Claim Rep I at Elco Insurance around more than one month ago and I haven't received any update yet.
A car hit my apartment and damaged the water heater and the water was flooded all over the places, damaging my dresser and bed.
The worst service ever. Uncertain if they will cover the damages or not.