On August 29, 2021, we were gravely affected by Hu...

On August 29, 2021, we were gravely affected by Hurricane Ida so much so that we had to evacuate. The first email received by Fairfield on September 1, 2021 stated that residents were allowed to return to their units once the utilities were restored. On September 3, 2021 at 9:25pm going into Labor Day weekend stated that residents had until September 15, 2021 to vacate the premises due to a provision in the lease regarding "Acts of God". Now I must say that the complex has been somewhat lenient with allowing residents to remove their belongings but this is why I am giving this management team one star. They went into my apartment without my approval and removed all of my food out of my refrigerator before I could get in to take pictures for my insurance claim. They have claimed on several different occasions that they have completed assessments of each unit but to date they have not provide details regarding those assessments. We are now at the two month mark and we have yet to be provided with details regarding the start of construction and when construction will end. They have been very vague and non-responsive when it comes to providing the information requested for the individual units. It has been stated they are allowing the crews that are making repairs to live in the units that are unlivable for my family but okay enough for the crews to live in. It has been stated they are filing evictions on residents who have chose to stay in their apartment even though the lease has not been terminated. They are making their managers on the local level deal with resident questions but are not providing them with adequate information. I have emailed the Regional Manager multiple times. The last response I received from him was two weeks ago. Several follow up emails have been sent and there has been no response. On the local level the managers on the premises are amazing but above them has been a complete and utter nightmare. As a tenant (because my lease has not been terminated, only suspended due to the hurricane), there should be way more communication than there is. It is very difficult for me to recommend that anyone consider renting from this management team due to the way they have handled this unfortunate event. There is currently a housing crisis and they are dragging their feet with communication.