Heidi Notaro

Review of Portofino island / premier is...

We stayed in one of their properties that they man...

We stayed in one of their properties that they manage. They had the house label as High Life. It was an expensive house to rent for the week, however, we thought we would get what we paid for. We wanted a nice house and thought that was what we would get for the price we paid.This was not the case. We over paid for a house that was dirty, had piles of garbage and debris in the yard. In the bottom of the pool was a condom. The sectional sofa was very worn and recliners damaged. Cardboard boxes with junk in them, in the main living area. The stove top cracked and very dirty. The hide away bed, which we needed, was a joke. The tile around the pool was broken, the waterfall feature of the pool looked like it could fall apart at any moment. A pool pipe burst the first night there, which made the pool unable to be used for most of our stay there. We tried to handle all of these problems with management, however, we would get no call back. I felt bad for the receptionist that has to block all these phone calls from management. After several calls and leaving messages, Julia called me back. She listened to my concerns and said she would call me back. This call back has not happened so now I am leaving this review. This house has been used as a party house and that is not what we paid for. The only good thing about the house was the location to the beach.