I am writing this email in regards to a horrible h...

I am writing this email in regards to a horrible hotel experience that I encountered whilst staying at your Toronto location from September 13th-18th. I have stayed at many different hotels around the world including Pan Pacific Vancouver and as I had an amazing experience at this location in my city, I thought I would book Pan Pacific in Toronto for my birthday as I expected your company to hold the same standards throughout all locations.
I am very upset that my birthday vacation was ruined due to the experiences we encountered whilst staying at your hotel. I understand there are certain restrictions due to COVID-19 like no access to amenities and we kindly respected all of the rules and regulations during our stay but your staff did not as multiple staff members were seen walking around the hotel and sitting at the front desk with no masks on, This was a major shock for me as it is not only disrespectful to your guests and a huge health concern but also breaking bylaws in city of Toronto (541-2020)
On our last day at the hotel, They had issues with their plumbing and we had no running water in our room which meant that I could not take a shower before my extremely long flight home. (we have included attachments of the issues we had with plumbing)
We have created a list of all the other issues and concerns we had whilst staying at Pan Pacific Toronto.
-No lights
There was no real lighting in the room as there was just 3 lamps which was very dim in the evening to get ready for a night out
-No bathroom fan
There was no fan in our bathroom, only a small vent which did not help with any smells
-No clean towels
Towels had to be requested where as most hotels provide towels daily
-No maid service
Our garbage was sitting in the room for the entire duration of our stay and our sheets were never changed
-No room service or restaurants
No food available in the hotel
-AC was a fan
The air conditioner did not cool down the room as it was quite warm at night and you could only feel room temperature air blowing from the machine
-No microwave
We could not heat up any of our food or drinks
-No coffee or cups
There was only 2 bottles of water in our room
-No ice
We called customer service at the hotel to request some ice for our water and we were advised that the ice machine is out of service and to go to a convenience store to buy ice but even if we bought ice there is no place to keep the ice like a freezer
-No robes
As this location is classified as a 4 star hotel, I would expect you to have robes for your guests
-No balcony access
The balcony door was screwed shut so we could not go outside
-Outlets not working
There were 2 charging ports in the desk beside our bed which did not work
-ATM not working
I needed to take out cash and the hotel ATM was not working so we inconveniently had to search around for an ATM at stores around the hotel
-Inconvenient hotel store hours
The only store in the hotel was open for 4 hours a day from 6pm-10pm which was inconvenient as we were busy at night and only had free time in the day.
-Hotel is under construction
We wanted to take pictures of the hotel like displayed on your website but the outside of hotel building looked like a construction zone

I am unhappy that these are the memories that I have for my birthday and very unsatisfied with my stay at Pan Pacific in Toronto and if this situation is not rectified correctly than I am sad to say that Pan Pacific has lost the business of me and my family.