I've waited a few weeks to write this review to en...

I've waited a few weeks to write this review to ensure I wasn't providing a review based off emotion. Our experience with TDF started off as pleasant as we went through a very extensive consultation, as well as a meeting with the owner and designer. Our desires were very clear, as my husband and I asked lots of questions and provided feedback based on our styles and preferences. We spent well over 40k for our home design for several rooms, even going over our initial budget which we were ok with. We were even planning for the next design phase of our home, where we wanted to possibly use their services.

The end design was nice; however my review is regarding the very poor attitude of our designer, Caroline. It started out as cordial, but she clearly doesn't like to be questioned as a designer. As a customer, If i'm spending over 30k on my home, I would like to be able to provide ongoing respectful feedback for a home that I have to live in for potentially the rest of my life. Our design relationship took a very awkward turn as Caroline became agitated, rude and dismissive. When a husband/wife team are working together on a family home, a designer should not dismiss either spouse's desire and turn to the other spouse and say, "well what do you think", as if the other person doesn't matter. In addition, if we have decided that we want to go in more of a "traditional" direction; why would you keep presenting us with items that make our home look like more of an art museum, and then get upset or frustrated when we say that's not the style we asked for? We were clearly not being heard, and when we politely expressed our concerns, she would become extremely dismissive and emotional.

After trying to get our concerns heard, we sent an email to Caroline, and also included the owner, Kara. But because Caroline is the DAUGHTER of the owner, she would respond to our emails, but would take her mom off the emails. To us, this was a conflict of interest. How do we complain about the daughter of the owner?! The last straw was after making a recommendation for greenery for the home, we asked for sample designs on what they would look like. When we were sent more contemporary/modern style trees. My husband sent a very nice email asking if we could look for more traditional style trees. Not more than 24 hours later, we received an email stating they would no longer work with us! So a designer can make a recommendation for us to spend almost $2k on a faux tree, and we can't ask for what we like?! Who does that?! I understand all design relationships don't work out, but at no time were we offered another designer to work with or anything. We were blatantly told, they didn't want to work with us anymore. I've worked with interior designers before and I have never experienced such blatant disrespect as a paying customer. While I may not be a millionaire or a NFL/NBA wife, our money is hard earned and just as important.