Similar to an experience from another review, we w...

Similar to an experience from another review, we were bait and switched by Lakeview. When speaking with Stephen during the intake process we informed him that we were only interested in the medical detox program as we had residential care in place after the medical detox. Once admitted, it was down hill from there. Trying to get a hold of a case worker has near impossible, all we could do is leave messages at the nurses station. When we inquired about how the transfer process to the other facility would take place, they tried to talk us out of transferring (numerous times). I m not sure who determines which facility a patient is going to (stepping stones vs lakeview health) but I think the folks who answer the phones at intake work on commission. At no point we re we told we had an option of attending just stepping stones which was their medical detox program and instead were admitted into lakeview which is their medical detox and residential treatment program. In order to leave the program, our family member had to fill out an ama (against medical advice). We finally received a call from the primary case worker Kailey Mccallan, who up until this point, 11 days into the program we d never heard from or even knew existed. She proceeds to tell us that our family member could have completed a bed to bed transfer since they were going to another facility. This was news to all of us and when we asked her why this option wasn t provided to our family member she didn t have a response. Once our family member completed the AMA their phone access was immediately cut off they weren t allowed to make outbound phone calls nor could we call and speak to them without the presence of a counselor. To make matters worse, Kailey informed us their facility would not help our family member with transportation back home and come 4:30pm our family member and all their belongings would be removed from the facility and put on the street.

This behavior is shocking and disgusting from a professional rehabilitation center. Luckily we were able to find same day airfare because had we not, our family memeber would have been on the streets at the hands of lakeview. At the end of the day, as soon as they realized that the insurance money was ending they wanted to have nothing to do with us, wouldn t even allow calls to be made for Christ s sake.

Shame on you Lakeview! For those people looking into this facility as a treatment center, please do your research. Find out what facility your loved one will be attending and GET IT IN WRITING because everyone there either has selective memory or doesn t know what s going on. Be prepared for lack of communication, having to leave countless voicemails and no assistance with return travel accommodations. I ll be reporting this facilities unethical business practices to the BBB, NAATP, State of FL licensing agencies, Legitscript and FTC.