All I need is a simple COI. I've had my call dropp...

All I need is a simple COI. I've had my call dropped four times. Oops! Make that five. Dropped again. Attempt #6. Ooh! Wait! My call is next to be answered! 60 second estimated wait time? Woo hoo! Hold on! It's ringing... NOPE! Dropped again! You know what they say, seventh time is a charm!