Danielle Lucia

Review of Paradise Cove Luau

My friend and I booked a reservation a week ago t...

My friend and I booked a reservation a week ago to attend this luau. We paid over the phone to a girl named Jamie, who seemed quite friendly at the time she was taking our money. We meet at the hotel for the shuttle to pick us up and take us to paradise cove. We maybe drove 30-45 min. The weather was rainy that day, but it always rains out there so we didn't really think much of it. When we finally got there we were told, as we were pulling in, that the luau was cancelled due to the storm. So our guide on the bus (who was great btw) tells us how to reschedule for another day or to get a refund call the number asap. Since we were leaving hawaii the next day we had to call the number for a refund. When I call back for the refund Jamie answers again. When I explain the situation to her, she isn't quite as friendly anymore. She just kept repeating over and over again in a snide way, "so you want to cancel then?" And I kept saying "no you guys cancelled, I just need a refund." Again she was " ok, so you want to cancel." I got so annoyed with this rotation, Jamie wasn't letting up I finally said "Sure!" After that she hung up on me. Just click! No thank you, sorry, ok we'll refund you. Glad we didn't go now. And probably never will now. And I don't care. Thanks Jamie