Avoid signing a contract with this place. My wife...

Avoid signing a contract with this place. My wife signed up for a monthly package in Jan '18 then cancelled it in May. They continued to charge her up to Nov, despite her repeatedly asking them to stop. After complaining, they agreed to refund the six months but one month later, we received a refund for only one month. She contacted them numerous times over the next few months, asking them when they would refund her overcharges. There were always excuses: the owner is out of town, they are doing month end next week and will issue the refund then. Now, ten months after she originally cancelled, they "have lost her paperwork" and told her she is out of luck. We are having to resort to contacting the credit card company to see if there is any way they can help recover the fraudently charged funds. So much for namaste.