Leah Winter

Review of Caribou Highlands Lodge

Our family made a over the phone dinner reservatio...

Our family made a over the phone dinner reservation for the restaurant and we were not informed that as a part of the restaurants own policy masks we expected during the meal while eating and when the staff came to the table. We did end up leaving before we ordered as the unprofessionalism from the management and the staff was unacceptable surrounding the mask issue. I ve managed high end restaurants and there is always a better way to handle sensitive issues with your guests. Hospitality should never be compromised and the answer you give the customer is never no the answer is how about this solution Customer service is a Short leap over a deep Canyon. Easy to miss the drop. Keep your attitudes kind even in tough times and you will succeed every time with the guests.