Tim May

Review of Railey Realty and Deep Creek L...

A group of us from Ohio had rented this home and p...

A group of us from Ohio had rented this home and paid for the week in full before checking in. Only I had been to DCL before and was hoping to have a nice time. The house we rented was not cleaned properly. The people that cleaned the house were teenagers evident by the card that was left and the handing-writing in the note. The whole stay was completely ruined by the fact the whole second floor air conditioning was broken. We paid over $2400 for the week, and were assured by staff that the customer service team would reimburse us some money for our inconvenience. We just got the call.... They are giving us back $150. Not even 10% of what we spent. What a slap in the face. We plan on making DCL a yearly vacation. Never staying with this company again.