I cancelled my membership in July along with child...

I cancelled my membership in July along with childcare. Apparently only my childcare was cancelled and my gym membership was placed on "hold".
I received a call today regarding my payment not processing, due to an invalid card.
After explaining I cancelled back in July, I was told my account was only placed on hold.
She did cancel my membership over the phone but I was informed I would not be refunded for November.