Kathleen Miller

Review of NW Consignment

I have consigned and purchased with Consignment NW...

I have consigned and purchased with Consignment NW. Always a great experience in the past. I'm in the midst of a stressful/brutal move to Beaverton to help care for family. Consignment NW had a sectional that would have been perfect. Unfortunately, I cannot take delivery for 3 weeks. I communicated via email, a call (during which I was transferred to voice mail to see if delayed delivery could be allowed). I told the lady with whom I spoke, that I wanted to pay for it "now." She asked me to leave the VM with the person who could authorize a delayed delivery (which I did). There was a misunderstanding and I didn't receive a response from my requests to purchase. A day later, I saw that the sofa had sold and was quite disappointed. I had been awaiting a reply. I was told they normally can't hold an item that long, but was awaiting confirmation either way. I greatly appreciated receiving a personal call, apologizing for the lack of communication!