linda V

Review of North Ottawa Community Health ...

This note is about the NOCH system, not the hospit...

This note is about the NOCH system, not the hospital. Last month went to see the doctor at her office for flu systems. Paid $15 co pay at the time of service. A month later, I received a $15 invoice from NOCH. Figured it was a mistake. Verified with doctor that they recorded my $15 copay and had no idea what the additional $15 was for. She said to call NOCH for explanation of the additional $15. NOCH has the audacity to charge a "facility" fee when you see a doctor that is in a building that NOCH owns! So, basically, I am paying $30 copay to see the doctor. Called my insurance provider and was told that it is a charge NOCH has decided to charge, not insurance. There was no advance notification of this charge being implemented recently. I understand that some other hospitals are doing the same thing, but not all of them. This is an outrage!