Billie Miller

Review of Star City Motor Sports

I wish I could give this company 0 stars!!!!

I wish I could give this company 0 stars!!!!
I will NEVER send anyone to Star City. All we did was get the run around. They sold my husband a extended service plan when he bought his side by side. My husband asked if he could take it somewhere closer to home to get the work done as we live about 60 miles away and without hesitation the salesman said yes absolutely just give us a call and tell us where your taking it and we will get ahold of them. Once it was time to get the first service done we call to tell them and we were told you had to bring it to Star City for the first service but then could take it anywhere else after that which makes no sense. After the salesperson argued and yelled at my husband over the phone about it they said we will just cancel your extended service and refund your money which was fine! 2 weeks later I call back to see if it had been cancelled yet the finance guy said no it hasn t it just passed through his desk a couple days ago we have just been to busy! I ask again about us being able to take it somewhere else and he said we like to have the first service done here and then you can take it anywhere you want after that. we had it in for the service yesterday that s why I called and since it wasn t cancelled yet asked if there was anything we could do to make it work. He told me he would get with the owner and call me back. At about 7:30 at night they finally called back and said they only way they could honor the service deal was to have it brought back to them every time! When I spoke with the owner he stated you could never have taken anywhere else after 2 different people told us we could. Never once did we receive the same information and never once did anyone say I will go check or I m sorry for the misunderstanding until I talked to the owner last night and made that clear he said they were making it right with me by cancelling and refunding my money however that was supposed to be done 2 weeks ago and still had not been done yet! Had they told my husband when he bought the machine the TRUTH about the extended service that would have been no issue but I have read several other reviews that other people have also got the run around so now that just shows that s how this company does business!!! If you purchase something from Star City make sure you get every detail in writing and have your salesman sign it.