Leonardo Correa

Review of Ten Thousand Waves

This place is a unique getaway in New Mexico. Japa...

This place is a unique getaway in New Mexico. Japanese inspired, the place kept true to the Japanese culture and provided amenities for a truly relaxing stay. Overall I would suggest spending at least two days to take full advantage of it and ensure to book the spa well in advance as it tends to fill up quick.

I did however had a few issues during our stay. After a few days of driving, we arrived a bit early and we notified the staff, they mentioned the room wasn t ready which was ok but they knew we had arrived. When we came back for check in time, we went to our room and there was people outside our room working on the heater for the water. We were told 5 minutes tops. After waiting for over half hour and having no privacy due to the ongoing work, we called front desk to ask for options or a status update. They were unable to provide a status update on when it would be fixed and mentioned they had been working on it since before we arrived. We asked why we weren t told this at check in and were told because no one told them we we had arrived...

I then asked for a solution or different options since we wanted to relax and shower. We were told we could shower at the spa...normally this wouldn t be an issue but with freezing conditions and being tired the last thing we wanted to do was leave the room. I had to mention to them that they could offer to move us to another room since they had availability...it was not until then that they actually realized that was an option. Moreover, they didn t even offer to help us move to the new room or show us where it was. Once in the new room, the A/C was not working correctly but at this point we just lit up the fireplace and tried to move on.

Honestly the staff at front desk could use a bit of training in dealing with issues since they seemed unable to come up with resolutions on the spot.

This was definitely a one off experience so I would be willing to give this place another shot.