Well....We have bought tickets 3 times now for our...

Well....We have bought tickets 3 times now for our grand baby and her parents to attend events at the Comcast and every time we buy VIP so we pay premium!! The last time we attended the sesame street event my son in laws car was stolen right outside the arena. This time our 4th event we ordered VIP tickets on line like we always do and for whatever reason it took the baby's ticket off. So we had tickets for mom and dad and not baby. I called the box office to get help and let me tell you it is an hour and a half of my life I can't get back!! They were rude wanted to talk over you not listen to what the issue was with the website uncooperative in assisting me wanted me to pay all the service fees I just paid over again for the baby's ticket. Then told me I could call the box office manager and request my service fees back but oh he never does give them back according to the sales rep I first talked to and the manager that I asked for Katie Burnet. I told her we sat and did the ticket 2 more times and the website did it again and again! After this event we will be going to all our events in Seattle!!! Oh asked Katie how she felt about the customer service she provided she seemed to be o.k. with it she just kept repeating over and over would you like me to purchase that ticket for you to avoid answering the question? Just think the GM of sales might want to sit in on some calls provide your sales team with customer service training cause they don't have an ounce of it! Oh and GM or even sales manager if you had your email address on the website I never would of posted this on the web I would of contacted you instead. Sorry had to post this it is a holiday weekend your team said you all are not working Monday posting on the web for everyone to read isn't my style but I think the folks attending your events should know that ticket sales dept is crooked as all get out and take your chances with parking your car outside Comcast! Customer service is huge one person reaches 10 and 10 reach a 100 and so on you might want to think about it without customers or even less customers where is your job security?? Sincerely one of your X-customers....