Jill Fleetwood

Review of AutoNation Dodge, Katy, Texas

If I could give them 0 stars, I would. Went in for...

If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days of my vehicle sitting there, with lies stacked upon lies from the manager Jackie, to hear back that nothing would be covered. It wasn't the fact that they didn't cover it, we knew they may not, it was the lying to my face by Jackie about contacting the district manager. What an awful experience. And if it really does take 10 days to get in contact with the district manager, then something has got to change. No sense of urgency around here. And for the update of now that we sent our TIPM to be inspected and fixed by an electrical engineer, it is the exact recalled issue that this dealership refused not to cover. Chrysler recalls asked them to approve it, but they refused.