Ally Post

Review of Healthgram, Inc.

I work at a dental provider's office and have had ...

I work at a dental provider's office and have had the worst experience ever with this company. I had a patient call who said the representative they talked to told them they sent our office a check for their treatment. We never received a check and did not even accept assignment of benefits. I spent 30 minutes on the phone working through their phone tree for providers TWICE only to be told by the recording at the end of the call that they were too busy to take my call and I should try my call again later. I called and went through the patient tree and finally spoke to a representative who told me that they cannot give claim information over the phone. I registered for their website (which was down when I tried the first two times due to "debugging") and when I tried to pull up my patient's information they can't find it. I contacted customer service and have not received any information or contact. I will definitely warn our patients away from this company as they seem to give misinformation and are extremely NOT customer service oriented. If anyone from their company reads this, please return my e-mails, I still don't have the information I need for my patient. And please don't give me the generic "refer to our website for help" because that's not helpful to my particular need for information.