Fumiaki Tago

Review of Midwest Tennis

2 pairs of shoes worth $200 ordered on 11/25 have ...

2 pairs of shoes worth $200 ordered on 11/25 have not yet delivered as of 12/24.
Very poor customer service for lost shipment.
Notified them lost shipment on 12/1, a reply received with "up to 8 business days to conclude lost package investigation" on 12/5, requested status update after 8 business days on 12/17, 12/18 and 12/20 and no response, waiting over one hour for chatting on 12/23 and nobody showed up, called them on 12/24 only to find out that they haven't yet verified lost shipment with UPS, which is a shipper they chose. Their response is like just waiting for customer to push them or to give up the purchase. Fact is, almost zero progress in one month and no refund or re-shipment yet, despite of several requests for status update from my side. I have made a few purchases from them and had no issue until this time. But I will never buy from them again. Just hoping to get what I ordered shortly.