Tram A

Review of Pergola NYC

WILL MANAGEMENT RESPOND TO THIS POST OR WILL THEY ...

WILL MANAGEMENT RESPOND TO THIS POST OR WILL THEY CONTINUE TO BE UNPROFESSIONAL!!



When we arrived for our reservation they placed a couple in our section after 3 hours the couple was still there we had to politely ask them to move and offered to buy them a drink for the inconvenience, why would we have to do that and not management?

Service was slow waited 15-20 minutes for drinks, at times the only bartender brought over our drinks, what restaurant does that?
We order 2 hookah's and waited 20 minutes for tips after asking 4 different staff members for tips, to make the situation worse they removed one of the hookah's without asking us.

What could get worse after having to ask the couple to move out of our reserved space, one of the managers cleared our tables with drinks and a hookah without warning or discussion. This is another example of the lack of professionalism. The bill between my finance & I was over $1000, because we had bought a few round of drinks and food for our guests. Not to mention what our guests of 25+ paid separately.

After we brought our concerns to the manger he stated we had been there for hours. It wasn't as though we had stopped buying drinks and ordering food...what a rude and disrespectful remark. Then that same manager proceeded to add other guests to our reserved space prior to us leaving.

Please do yourself a favor and don't waste your time and money going here, the food is not even that great so don't waste your time. There are so many other great restaurants in NYC that will treat you and your guests professionally, have better food and most importantly treat you with respect.