It is difficult to emphasize how badly this compan...

It is difficult to emphasize how badly this company works, how little effort is shown, how often even the simplest tasks prove too difficult, in short: how amateurish this mess really is. If you still have a choice between brokers, please choose another.

With Altijd Wonen you pay membership and also brokerage fees. You would therefore assume that Altijd Wonen then works for you. No less true. Certainly in a tight market such as Utrecht, Altijd Wonen does not have to be customer-friendly: they will lose the buildings anyway!

Always Living is permeated by this principle. This is noticeable by the downright anti-social attitude towards customers, the shocking amateurism in the field of everything that has to do with communication, the problems with making (and adhering to) agreements with both customers and landlords: so basically everything the company does.

The employees don't feel like paper (or the computer) without making mistakes. The language is unreadable, names are constantly changed, messages are unclear or are sent to the wrong people. If you have any doubts about this, read the employee responses to reviews below. You will receive messages about wrong apartments, with incomplete files and errors everywhere.

Always Living promotes itself in a funny way: they put non-existent or already rented apartments online. Responding to this is already hell since it is never recorded, but is made worse by the play that is performed every time: How strange, this is already gone .. but out of interest: what apartment are you looking for? This costs time and is extremely irritating, especially since you are already a paying member.

Communication is not forthcoming, leaving you with enormous uncertainty about your living situation. Appointments are postponed weeks. Just calling the company or individual employees is practically impossible due to both the miserable infrastructure and occupation of the company and the absolute resentment of the employees towards customers. Bubbles, messages, call-back requests: everything is ignored to the point that you wonder whether you would rather not have set fire to that money. I have had several moments where I thought I was scammed by a Nigerian prince: you send message after message, you never get an answer and you can only hope that those thieves can build a better life for your money.

You are going to hate yourself that you once started working with these people, also because of the vague threats that are being expressed about the money to be paid. Although you have not yet been able to read your contract and conditions, unfortunately: first transfer the brokerage fees, the deposit and the first month's rent. Then we can talk about whether you want to enter into this contract, handy right? For people who are not frightened by this, the comment is added in passing that you have lost your apartment to someone else in the same way as those who pay earlier. Despite the mutual declaration of intent that we signed, despite the fact that I was the only one who came to see, despite the fact that I have always acted in good faith and fulfilled agreements, and even though I do not yet know what is in the contract. It does not matter. Altijd Wonen wants money and the rest can die.

As an absolute blow, I also find out that the company has had a large data breach, where the data and passwords of 49,000 customers have been online for years. You can hardly be angry with the company: do they already radiate in everything that they are incompetent? In itself, a signal to all victims was not a superfluous luxury, but what did you expect?

If you value your mental state, I would rather give every other broker a chance than the people of Altijd Wonen.