Jan Vozenilek

Review of Listel Hotels

The lobby, artwork and feel of the hotel is really...

The lobby, artwork and feel of the hotel is really nice.

The room was clean, modern and bed comfy. One thing they forgot to upgrade is the bathrooms. Still the old 1970's tile and it's dark and run down. The bathroom fan sounds like a 747 engine above your head.

They advertise is it as being built in 2005... ahh, no. This building has been here as long as I can remember... the 80's. They simply renamed it and did a reno.

Service was fabulous overall, other then the night front desk clerk by the name of Stewart, that was rude and unfriendly and made me feel like I was simply disturbing him and wasting his time with every inquiry.

The housekeeping 8am start was really annoying and got woken up every morning by loud door slams from the hall. So much for sleeping in a bit while on holidays!!

The biggest shock and disappointment was the advertised price. At first I found this hotel very attractive by it's location and reasonable price which was $139/night. Once I checked in, I found out that they actually have no parking there and the only option is to use their valet for an extra $26/day. After getting my final invoice today, on top of the $26 is also a Translink tax and HST tax on top, so the parking really cost over $35/night!

When I added up all the extra fees such as some sort of 'facility fee' and 'destination marketing fee', my nightly rate ended up being $200.99/night. That's $62/night more then what was advertised. This is wrong!!!

Lastly, their in-room breakfast menu, that you can use to have them deliver breakfast in the morning... juice, two eggs with hashbrowns, bake and toast and coffee for $18. AND they automatically add on 18% gratuity. Whatever happened to tipping for good service. So that basic breakfast will cost you $21.24.

If you like nice decor and great location, then this is a good place to stay. But if you get upset like me, when someone advertises one price, but then you pay almost twice more, I wouldn't support these guys again!! For $200/night, this is a great location, don't get me wrong, but simply advertise it that way and be honest and upfront about it.

For this reason I wouldn't stay here again!