There's a reason that I haven't visited in 2 years...

There's a reason that I haven't visited in 2 years. While lots of people seem to love it I found a hair in my food and was told by staff that I should just get a new plate. I did that and found another hair in my food, it was obvious that neither here was mine. Again staff informed me to get a different plate and and they were very dismissive. Was not offered even a simple apology.