Chad and Cassy McDonald Review of Superior automotive group
DO NOT BUY FROM THESE GUYS!!!
DO NOT BUY FROM THESE GUYS!!!
SUBPAR SAFETY INSPECTIONS!
EXCELLENT UPFRONT CUSTOMER SERVICE, HORRIBLE FOLLOW THROUGH!
Bought Nissan Armada online. We had a great experience with the salesman over a facetime to see the aesthetics of the car. Sadly, they never followed through in the facetime for the mechanical piece. We recieved the car after several canceled deliveries to find a laundry list of issues... including: warped rotors, front pinion seal leak, ac compressor leak and ac blowing warm, exhaust leaking from cut and poorly welded flange, and other minor issues.. none of which were disclosed. Kim, the online sales rep, who was extremely responsive leading up to the sale, has stopped responding to phone calls since my husband notified them of these issues and asked for them to pay for replacement parts. Since my husband is a mechanic we are only asking them to pay for the parts at cost (not marked up retail prices) so he can do the repairs. Kim informed him through a text message today that the vehicle passed their safety inspection with all of these issues and they will not reimburse us for anything.
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