Our experience with Artichoke was not entirely bad...

Our experience with Artichoke was not entirely bad. Overall, it was actually quite good. They were willing to work with us on changing up recipes of menu items in order to fit our tastes. When the food was served the evening of the wedding it had nice presentation, it was warm, and quite tasty. Everything was fluid and on-time.
Some issues I had with working with Artichoke...
-slowest to respond of all the vendors we worked with (though still not bad...just took more like 2-3 days rather than within 24 hours)
-the woman I worked with to coordinate the catering services could have a major attitude. Had to clarify questions over and over again.
-BEWARE of ordering your cake from Artichoke. We gave them a family recipe (not a complicated one) for a German chocolate cake and asked if they could use that for the wedding cake, to which they said absolutely. At the tasting, the cake they made was COMPLETELY wrong...like didn't even look at the recipe wrong. Which is fine, it was the tasting! But at that time we were told their pastry chef is a little....temperamental. But they assured us they would get him to follow it correctly for the wedding. The wedding cake he made was 10x worse than what he made for the tasting. I pointed this out to my contact at Artichoke and she was not only unprofessional, but also quite rude. She pushed back and said many staff members tried the cake and said how tasty they thought it was and that "their pastry chef with 30 years of experience followed the recipe perfectly". I'm sorry, but if you have a customer who just spent close to $10k with your company and they have one small complaint (which by the way, I was extremely polite and kind about), you should not reply with attitude or pushback. I found that purely unacceptable.

Like I said, Artichoke wasn't a nightmare or anything. They were on-time and the food was good.

*the chef at Artichoke is nice as could be and I don't want any of this to reflect poorly on him!