Roberto Ravarotto

Review of Fiat Automóveis S/A

Hello, I am a Spazio customer since 2009 and one o...

Hello, I am a Spazio customer since 2009 and one of the reasons why I purchased 2 cars was the excellent service that was offered to me by the assistance. It is no coincidence that I used a verb conjugated in the past tense as this service has gone, over the years, to degrade until today I have lost patience. I explain briefly: I have to make a scheduled coupon, I called to make an appointment, as has been happening for some time now, no one answers but you have to leave a message in your mailbox. I left three of them and no one deigned to call back. Annoyed by this behavior I called the switchboard where a very courteous young lady (I don't name her for obvious reasons) made a commitment to call me back. About two hours later I was called back by a lady who, probably annoyed by the fact that she had to call an annoyed customer back, treated me sufficiently and with detachment making me feel like a real jerk. I called to speak with the manager of the workshop to whom I wanted to communicate this inconvenience but in full Space style I only left messages that are regularly disregarded. Now if this is the style of a dealership that prides itself on having skills, professionalism and courtesy, I think that you have not understood very well how the smoke turns. I don't expect answers (so much the Spazio style is not to give them) but I hope that my outburst serves to improve (and believe me it doesn't take much) the lack of attention you have towards people who have the misfortune of becoming your customers.
Good day !!!!!!!