Rod Compton

Review of Arizona Game and Fish Departme...

Every year I apply for hunts in 11 western states ...

Every year I apply for hunts in 11 western states including Arizona. Arizona's website is by far the most difficult to navigate and most confusing. Earlier today their site wouldn't allow me to purchase a limited entry hunt application with a 2019 hunting license. I thought I had already purchased my 2019 license approximately 1 month ago. I searched my account on their site and I was not able to find the 2019 license I thought I had already purchased (I must have been mistaken). So I purchased my 2019 license and applied for the limited entry permits.
Upon review, the permits all referenced a different 2019 license number than the one I had just purchased. Long story short... Their system tricked me into buying two hunting licensed for 2019. Their system didn't recognize the hunting license I purchased last month and I couldn't find it in my profile. I still don't know where to find this info on their system. After realizing what happened I called their main office to explain the situation. I spoke to a person that rudely explained their website says NO REFUNDS!. She didn't care their system didn't accept my initial license and fooled me into purchasing a second licensed for the same year. She just kept repeating NO REFUNDS! How rude.
It really sucks when a government agency doesn't care about treating their "customers" fairly. I firmly believe their difficult to navigate system lead to this error and they don't care enough to fix it.
But what do they care about what the public thinks.