I spoke to the help desk at least 12 times while d...

I spoke to the help desk at least 12 times while doing family research. They were always pleasant and helpful. Never rude like you might find at the Dept of Vital Records.

Some things I needed were not available through an online directory, so I drove down one day. Being there in person was just as nice, and totally worth the 90 minute drive. They really do go above and beyond to make sure you know every possible avenue to what you may be looking for. I never felt rushed, or stupid because I didn t know exactly how to ask for certain info.

The next time I go down, I ll be sure to go in the morning so I have more time to go through everything they offer.