Lindsay O'Connor

Review of Ten Thousand Waves

As a visitor who loves Santa Fe and had high expec...

As a visitor who loves Santa Fe and had high expectations for Ten Thousand Waves, I m sad to share my visit was a huge disappointment. Don t waste your time and money on this overpriced/overhyped destination.

After a friend highly recommended Ten Thousand Waves, my mom and I planned a stop for her birthday weekend. We reserved time at the private Waterfall tub and made a dinner reservation for Izanami. Unfortunately, from the moment we arrived, the experience was stressful and uncomfortable. Ten Thousand Waves was PACKED and the staff were rude and unhelpful to patrons (one employee actually complained to us how much he hates his fellow coworkers while we were paying our bill.) The women s locker room was packed, cramped, and poorly organized (for example, restroom stalls are located in one area and sinks are located in another.) Patrons were constantly getting in each other s way in the crowded, steamy space. Definitely not relaxing!

The private Waterfall tub smelled terrible (I could not wait to have a proper shower after the experience) and had no nice amenities such as lounge chairs or cold drinks. Honestly, the whole area, including the sauna, smelled like mildew and was clearly not very clean. In fact, it wasn t even very nice to look at with peeling grout, rough concrete, and chipped, water-stained wood in the sauna. Honestly, you could have a better experience at your local gym (and it wouldn t cost you $57 per person for 85 minutes.)

The beauty of the gorgeous Santa Fe landscape was the only saving grace to our Ten Thousand Waves experience. We were so disappointed and put off by the staff s lack of professionalism that we cancelled our dinner reservation and left early. Save your money and visit one of the other wonderful spas in the city!