Melissa Capo

Review of Ashley Furniture Industries

Literally the worst experience i have had when it ...

Literally the worst experience i have had when it comes to problem resolution! To further explain my issue I had a king size mattress delivered to me 07/14/2020. I had confirmed for a California King and signed for a California King. Once I took a look at the mattress it looked off and sure enough the measurements were 76x80 vs 72x84. At that point I had called to let the customer service line know what was going on. They asked for several photos of tags which I immediately got over to them ( No response). I called again and they state they need some other tag showing the sku number which was nowhere to be found. My next step after several calls that were going nowhere was to come into the store. I let them know what was going on and they assured me they would give me a call back once he got things straightened out. He calls me and asked for what he needed on 07/24/2020 to send to the other team. I would assume someone would call me to let me know everything was received and schedule a date for delivery/ exchange. Nope! I called service line again around 07/31/2020 and they said they got everything they needed but absolutely no one had processed the exchange request at that point still. I was then assured that it would be processed and I should be expecting delivery 08/07/2020. I call either that day or the day before to check on the status and sure enough nobody set up delivery date and their soonest date would have been for 08/14/2020. I call 08/14/2020 after not hearing from anyone to check on the status and they say that it was pushed to 08/19/2020. The final straw was me having to call again on the 19th after hearing absolutely nothing regarding delivery and the service member asks me who was supposed to schedule your delivery? and the soonest they can schedule this for is 08/26/2020. Never again!