The best hotel in Bucharest with indifferent front...

The best hotel in Bucharest with indifferent front desk staff!
+ Great cosmetics - L'Occitane! Nice beds and amazing linens. Also liked the view from the room and the Nespresso coffee machine. The room includes: bathrobes with slippers, safe, hairdryer, mini fridge and ironing board with iron. Public underground parking (40 lei per day) with the entrance to the Hotel.
- Absolutely indifferent and disinterested front desk staff! When checking in, they didn't even ask for the Club member's number! And, when leaving, they generally hid their eyes on the floor, they did not seem to see me and pretended to be very busy! They were not at all interested in whether I liked their Hotel or not; was everything good, etc. They didn't even say goodbye or wish me a good journey!
The front desk service is just awful! And, of course, it does not correspond to a 5 * Hotel in any way!