Matthew Collier

Review of Burton Group, Sterling, VA

ordered for curbside pickup. burger and haddock. i...

ordered for curbside pickup. burger and haddock. i arrive 20 minutes later. young lady comes out to confirm my order then tells me it'll be few minutes. then comes out again to offer me a beverage and that it should be a few minutes again. i respectfully decline, thinking they're busy and probably just now getting the food on the grill. 20 minutes later i call back to the restaurant now dealing with someone else completely and thinking my order is something completely different, then told it will be a few more minutes......got my food after an hour. Fish was very cold. there was apparently mix up in names. they took my phone number! why not verify by phone number?!!? and even then, they could've cooked my meal 3 times over from the time i ordered. worst part was leaving my car to fetch my food walking in to the restaurant and seeing it was completely dead and three staff members just chatting it up at the front.

I love the food here. I just had a bad experience and it happens. I will be back but i am very salty from being told my food wood be ready in 20 when it really ended up being 60. no explanation given until the 60 minute mark. and then was given cold fish. no bueno