Kate Zavala

Review of AutoNation Dodge, Katy, Texas

I am not typically the person that takes the time ...

I am not typically the person that takes the time to write reviews over businesses, but perhaps by writing this one I will save someone from having my same experience or at least get the attention of someone in management to hopefully address this problem (which seems to be somewhat systemic based on other reviews that I have read).

My husband and I dropped our vehicle off on May 7th and we have gone 9 days without even a diagnosis as to what the problem with our Jeep is. I wish I could say that the service department has at least tried to appear somewhat devoted to fixing our car and keeping us informed of progress, but that is not the case either. If my husband and I wanted an update on our vehicle, WE have had to call and leave messages with the service department. Also, after 9 days of waiting you would think that someone would have called by now to offer a loaner car, but this has not been the case either. Overall, we are highly frustrated with this dealership and will certainly take this experience into consideration when contemplating any future business with them.