My daughter did not enjoy her camp experience. I ...

My daughter did not enjoy her camp experience. I attempted to contact my daughter and they repeatedly ignored my request for her to call me. All her letters came the second week of camp and she had been writing each day begging to be picked up. I was sickened to see that she hadn't been able to communicate with us for 10 days even though we and she wanted to. Weird and creepy. She still has nightmares about it. Family sent her a package she never got. We were told they would give her a Birthday card we left for her and she never got it.