Alex McHenry

Review of MyLoanCare

Loan Care has to be the most poorly run company in...

Loan Care has to be the most poorly run company in the nation. They cannot get their statements right, and when they screw up they make robocalls to you instructing you to call them back, and you have to hold for a long time when you do. I spoke to one person there who said "it was how their system was set up", and I responded " your system is made by people who are not doing their jobs well and you need to pass that on to their managers". At that point the guy dropped the phone on his desk (not a hang up) and waited for me to finish rationally criticizing his awful employer. I suspect that they make their money by imposing late fees that would have never been placed on an account if they could properly manage the money they receive, and hope that enough customers won't call and demand that they withdraw these bogus late fees so that they can keep it when you refinance or get your next statement. All this is a terrible way to treat responsible people who own real estate and want to pay their mortgages.