Sandra Pitney

Review of Beauty Works London

Have been going here for years and always had posi...

Have been going here for years and always had positive experiences. Appointment before last for a facial felt very rushed and not at all relaxing but gave them the benefit of the doubt but had a massage booked for today and when I got there was told they were too busy to meet the booking!!! Not only was it very disappointing to turn up and be told it was cancelled but the whole atmosphere of the place was stressful, not what you want for a place like that. Lady doing nails in the reception area was also the receptionist, answering phones, taking monies in-between being back and forth to her client. Such a shame they seem to over stretched themselves and letting down clients. I unfortunately will never go back