I find moneybox to have some of the most convolute...

I find moneybox to have some of the most convoluted processes to do things I've encountered with any financial organisation. Especially given they are an app based company meaning if anything, they should be even simpler for their customers.

Changing an address,a direct debit, pretty much anything to do with your account has to go via them and their customer service team. They will claim this is the rules and they have to do make it this difficult. I've never experienced this with other companies in the case of simply changing a DD where I want moneybox to take my money.

I wouldn't recommend to any potential new customers. Avoid the hassle & go elsewhere.