No reply from the booking website

No reply from the booking website
The baby sterilizer needs to be shared in the hall without prior notice
I called to ask the restaurant to reserve a seat and said that the restaurant is closed and I won t call back tomorrow.
It s not parent-child friendly at all, bad facilities and bad service
It's a scam to hang a parent-child friendliness


Since I couldn't reply to the comment, I had to edit it here. The above is my message on 2/14. After that, the store said that they had a reply on 1/10 and 1/11. But the fact is that there is only one reply. Let me share this experience completely

First of all, I booked a room on 12/30 and wrote in the remarks that I needed baby products. I usually book other hotels, and they will write or call again to tell them if they have these facilities, but they don't. Well, it may be the style of their restaurant. I won't comment on the good or bad, but simply share how they are for your reference.

On 1/10, I wrote to ask if there is a spa to make an appointment. Indeed, I forgot to reconfirm the baby products. They did reply on 1/11.

Next, I called on 1/19 to inquire about the restaurant reservation. A male customer service said that the restaurant is closed, and I will call you back tomorrow without any sound. I originally wondered if I didn't receive it, but I checked the call history and there was no call at all.

It is a headache for ordinary people to bring children to work, to be too busy to track the work of the restaurant, and to think before leaving, ah, a lot of things have not been confirmed, making mothers very anxious!

The next response is to get the following reply, and then said that the sterilizer is in the lobby and can be shared. The experience after check-in is that the husband has to go downstairs all the time, because the bottle is not dry and needs to be baked again, and the counter lady helped to take it. I don't know if I have touched money before, whether my hands have been disinfected, etc. Anyway, the mother is very worried about it.

The next thing is that the room is not only small and pitiful, but also uncomfortable at all. The bathroom lights will flash and flash. I felt that this hotel was not good before I checked in. After I checked in, I really didn't bother to take photos to prove anything, not to mention. It s breakfast, because I ve seen a lot of people s reactions on Google comments, and that s what they said, I d rather save my stomach to eat Le Ning.

By the way, I received a call from their young lady on the morning of the check-in day, asking if we wanted to reserve a restaurant, we could book for us online, I said yes, and then she asked me to wait online, after about a minute, a man After picking it up, I felt inexplicably and said "Hello?"
I just said, "...that...a lady just said to help us order a restaurant."
He said, "Yi turned to her directly, then you have to book a few."
I really rolled my eyes again inwardly. Is the process level of this hotel so low?