This place has gone downhill so fast. Cafe Rio use...

This place has gone downhill so fast. Cafe Rio used to be my favorite place to eat, and now I dread my friends or family suggesting to eat here. The service is so slow (expect to stand in line for 45 minutes at least). The customer service is awful and no one seems to care. The restaurant is a complete mess ALL THE TIME. Even their phone ordering is screwed. We called in an order tonight at 6pm, they said it would be ready at 7pm. We got here at 710, and it still wasn't ready. We waited until 8pm then we said to just forget it. I'm not coming back here ever again. Cafe Rio is losing more and more customers every day. I hope they can get it together.