Elaine O'Brien

Review of Cruise1st UK

I booked a cruise with cruise 1st and required inf...

I booked a cruise with cruise 1st and required information during lockdown. All the phone lines were closed and they were not Available in line. Although frustrating, maybe explainable
Royal Caribbean cancelled the cruise and I received an e mail from cruise 1st the refund would be a few months
I have e mailed them twice (one was last week) and they stated they had not received the refund from RC and would chase it up
I decided to contact RC directly to be told they had processed the refund to cruise 1st in July 2020!!!!!!
So cruise 1st have lied and still in possession of my money!!!!
DO NOT BOOK WITH THIS COMPANY