What a bad company and service waiting for a packa...

What a bad company and service waiting for a package from 13:15 there would be a 2 hour delay now almost 17:00 no package received
Called customer service waiting time 21 min
After a while 17 min then 15 and then 17 min again
Called with another telephone Waiting time 24 min
Paket not received, no one spoken
What a bad service
Just delivered