I recently utilized the services of this company f...

I recently utilized the services of this company for my benefits management. The website was user-friendly, and I found the information I needed quickly. However, I faced challenges when trying to contact their customer service team. The response time was slow, and it took several attempts to get in touch with a representative. Once connected, they were helpful and resolved my issue. Overall, the online experience was satisfactory, but the customer service aspect could be improved. I hope to see better communication efficiency in the future.