Fatima Al Suwaidi

Review of Farmazan Furniture & Decor

My name is fatima Alsuwaidi, I am a new client who...

My name is fatima Alsuwaidi, I am a new client who customized a wardrobe with high expectations for excellent service from Farmazan furniture. One 4th August, I was expecting your workers arrival between 11-12.
I regret to tell you I am so disappointed with your misleading of your team for my matter and missing a part of wardrobe that made your workers started late at 2pm instead of 12 pm. I respect the fact that they have right to take a lunch break before start. I was frustrated when your workers decide to leave by 6 pm which is 4 hours working time with 40% incomplete work claiming of the missing part on top of wardrobe isn t delivered with other parts . Thus, they will not be able to stand the sliding doors. Reason for this that loading people from manufacture missed it. As a client do I have to pay the price for this and extend installing wardrobe for two days it s totally not fair now they left with 60% of work. I am sorry to tell you that I am not happy with whole service although I was about to recommend my friends and relatives about your company. Frankly I will not do this I have to be honest and I want to keep my relation with people not to lose it for such workers fault and loading people too.. as a client I paid full payment giving 100% trust with all this mess I shouldn't even pay the second installment till I have to be fully satisfied from the whole work! Mr mohamed honestly was really supportive and Mr yassir told me he will resolve this matter. In which way it should be resolved that I have to wait for another day to bring the part and fix it. To inform you that I cancelled my bed delivery for 5th of August due to your unprofessional work of your company I should rebook it for one extra week so your workers come tomorrow to complete their work. I can t put my bed while workers working in my room to destroy or scratch the bed, who ll be responsible?!?!