Kristine Cousler

Review of Apple Ford; Red Lion, PA

**Good place to go if you work with the right peop...

**Good place to go if you work with the right people... explaination below**

Chris Christmas was the salesman that helped us. He went above and beyond with trying to find something that would work with our unique situation (highly recommend chris!). Lots of walking back and forth to the front office where they run the numbers. We ended up in a Honda that my fiancee loved. The numbers werent exactly what we wanted, but they were doable. We took the car on saturday and came back on monday to sign the papers. Well.... Monday was a horrible day. They had promised a certain amount for the trade in we had... and came back and tried to say that they were only giving us 1/4 of what they originally told us. I was not happy, you can't tell us one thing and then do another. I asked to speak to a manager, and they brought back this guy named tall older man named Tom. He came back already hostile and not willing to hear anything I was saying. He gave me attitude and continued to try to push buttons. He ended up walking away, in which I proceeded to voice my opinions loud enough that he responded to me by screaming in the showroom that I was shady customer, although we had be upfront and honest the entire time, after hes statement an employee by the door clapped. I proceeded to ask for the general manager, because I refused to be talked to like that. Travis came back, the sales general manager, he was great. He came back cool and collected. He listened to everything I had to say and he explained what he believes happened. He ended up keeping to the numbers we were promised on saturday and doing everything he could to fix the situation. At the end of the day we were treated great by Chris, Travis and the finance guy (cant remember his name =/ ) it was only the bad experience of overpromising and underdelivering by the finance guys in the front room and Tom that made our experience at Apple Ford a 3 star ( im giving 1 star for each of the guys that gave us outstanding service). My suggestion to you is to go there, there are some great guys in there.. but just be careful.