Joe SKiller

Review of Jersey Central Power & Light

Called up customer service to ask basic questions ...

Called up customer service to ask basic questions on when my power would be restored. The rep's name was Daniel.

"Hello, I'd like to know when my power would be restored because it has been over 48 hours since we have had power, and we live on a mountain where it is 10 degrees colder than the average in Jersey. My father is 63 and it is too late to make arrangements to stay at a hotel, they're all booked up.

"You should call 911." Then he hangs up.

I think we really need to split up JCP&L into different companies and have them compete against each other for better service. Investors would back them up because the business provides a constant stream of revenue.

Also, we still don't have power. Possibly until March 7th. We lost power on March 2nd.