Caroline Gough

Review of Château de Castel Novel

We had a poor experience at the restaurant, the fo...

We had a poor experience at the restaurant, the food met expectations but unfortunately the service (one person in particular) was very pushy in making us order and then to top it off they gave us the wrong bottle of wine, which of course was the most expensive on the list. We felt quite taken advantage of as their English was not very strong nor was our French. Suggest when ordering to review what you receive to ensure it s what you actually ordered. When we realised the mistake at the time of paying their was no apology and they firmly stated we ordered the more expensive bottle even though we specifically pointed at what we wanted at the time of ordering!
Accommodation was fine but rooms could definitely do with an update, they had an old moldy smell.