in general very satisfied with one big exception: ...

in general very satisfied with one big exception: the midi vacuum cleaner. After 2 years, the electronics no longer turned on (automatically with the device), and now (8 years) the (black) plastic is crumbling off along the sides. However, not that I use it for heavy work ... just place it in the car - just a tap against another festool suitcase and ...

I should have 'complained' much earlier: was promptly given more explanation and a proposal to solve it! 6 star service!